Privacy Policy

1. Overview

This Privacy Policy describes how Bagcap ("we," "us," "our"), acting as a third-party customer service operator, collects, uses, and protects personal information in connection with our support operations and website.

2. Information We Handle

In our role as providing outsourced customer support, we may handle information you provide directly, such as name, email address, phone number, and the specific details of your support inquiry or care case.

We also collect limited technical data (e.g., cookies, browser type, site activity) for the purpose of ensuring our support portal remains reliable and secure.

3. How Information is Used

We use information exclusively to:

• Provide 1-to-1 customer support and assistance
• Conduct proactive case follow-ups to resolve user issues
• Maintain historical records of support interactions for quality assurance
• Ensure the security and reliability of our care operations

4. Support Data Minimization

We adhere to strict data minimization principles, only accessing or retaining the specific data required to resolve a customer support case or provide proactive care.

5. Data Confidentiality

We do not sell personal data. As a customer care provider, we treat your support information with the highest degree of confidentiality. Information may be shared with trusted service providers who help us manage our support ticketing and operation systems, but only under strict contractual protections.

6. SMS & Mobile Information Privacy

When you provide your phone number on our website forms, you are explicitly opting in to receive SMS communications. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Security of Care Operations

We implement professional-grade technical and organizational measures to safeguard customer support data. Our focus is on maintaining a secure environment for 1-to-1 assistance.

8. Retention of Case Data

We retain support interaction records only for as long as necessary to ensure a resolution is reached and to comply with operational accountability standards.

9. Your Rights

You may request information about how your support data is handled or request its deletion by contacting our operations desk at support@bagcap.pro.

10. Policy Updates

We may update this policy to reflect changes in our customer care procedures. Ongoing updates will be reflected on this page with an updated date.

11. Contact

Inquiries regarding your privacy during support interactions can be directed to support@bagcap.pro or call +1 561 517 1599.