Terms of Service

Last updated: January 22, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website and customer care operations provided by Bagcap ("we," "us," or "our"). Bagcap is an outsourced provider of Customer Service and Proactive Customer Care. By using our website or engaging our Services, you agree to these Terms.

2. Services Overview

Bagcap operates as a third-party customer support team. Our services include managing support inquiries, performing proactive case follow-ups, and providing 1-to-1 assistance to help customers resolve specific service issues or complete pending actions. We use various communication tools purely as a medium to deliver customer care.

3. Support-Related Communications

When you provide a phone number or contact us for assistance, you agree to receive support-related messages from Bagcap. These interactions are strictly for case resolution, updates, and assistance.

  • Message & Data Rates: Message and data rates may apply for support interactions sent to you and from you.
  • Frequency: Support frequency varies based on the status of your inquiry or the complexity of the support case.
  • Opt-Out: You can terminate support-related messaging at any time by texting "STOP" to the number providing the assistance. We will send a confirmation that the support thread for that case has been closed.
  • Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
  • Help: For direct assistance with our support process, reply "HELP" or email support@bagcap.pro.

4. Prohibited Use

You may not use our support channels for marketing, mass communication, or any activity that violates applicable laws or carrier requirements. We do not participate in, or allow, the use of our care operations for unsolicited outreach or promotional campaigns.

5. Case Management & Consent

We operate on a consent-based support model. We only act upon cases where a customer has an existing relationship or has indicated a need for assistance. We maintain records of these interactions to ensure quality of care and historical resolution data.

6. Respectful Interaction

Our operators are trained to provide professional, 1-to-1 assistance. We expect all interactions to be respectful and focused on resolving the support issue at hand.

7. Data & Privacy

Our Privacy Policy details how we handle information related to support inquiries. We treat all customer care data with strict confidentiality. View our Privacy Policy at https://bagcap.pro.

8. Disclaimers

Our customer care services are provided on an "as is" and "as available" basis. We strive for high resolution rates but do not guarantee specific outcomes for every support case.

9. Limitation of Liability

To the maximum extent permitted by law, Bagcap will not be liable for any indirect or consequential damages arising from our customer support operations or the use of our website.

10. Changes to These Terms

We may update these Terms to reflect changes in our support processes. Updates will be posted on this page with a revised "Last updated" date.

11. Age Restriction

By using our services and opting into SMS communications, you represent and warrant that you are at least 18 years of age.

12. Contact

For questions regarding our care operations or these Terms, contact our lead support desk at support@bagcap.pro or call +1 561 517 1599.